Introduction
These Terms of Service govern all purchases, refunds, and customer interactions that take place between you and Hiu Kwan Limited through ridingbootspquk.com. By placing an order, you confirm that you have read and accepted these Terms of Service in full. You must be at least 18 years old, or hold the consent of a legal guardian, to purchase from ridingbootspquk.com.
Product Information
Hiu Kwan Limited sells womens shoes. Product descriptions, materials, and measurements are published to describe each item as accurately as possible. Slight differences in color, texture, and finish can occur between production batches and between product images and the delivered item. Each order is subject to availability, and Hiu Kwan Limited may cancel an order and issue a full refund when an item cannot be supplied.
Pricing and Payment
All prices are displayed on ridingbootspquk.com in the currency shown at checkout. The total order value is displayed before payment is confirmed. Payment must be completed before an order is dispatched. Hiu Kwan Limited accepts the payment methods displayed at checkout. The customer is responsible for currency conversion charges, duties, and taxes applied by the customer's own bank or local authority.
Order Confirmation and Shipping
An order confirmation is sent to the email address supplied at checkout once payment is authorized. Shipping times depend on the destination and the carrier used. Tracking information is provided when the carrier supplies it. The customer must supply a complete and accurate delivery address. Hiu Kwan Limited is not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer.
14 days No-Reason Refund Policy
Hiu Kwan Limited operates a strict 14 days no-reason refund policy. The customer may request a refund for any purchased item within 14 days of receiving the order and is not required to provide a reason for the request. To qualify, the shoes must be unworn, unwashed, undamaged, and returned in their original packaging with all attached tags intact. Any request submitted after 14 days from the date of receipt does not qualify for a refund under this policy. Each returned item is inspected on arrival, and items that fail the condition requirements are shipped back to the customer.
Refund Processing Time
Refund processing begins once the returned item is received and inspected. Refund processing and the arrival of the funds in the customer's account takes at least 14 days from the start of processing. The customer must allow this minimum period before contacting Hiu Kwan Limited about a refund that is not yet visible in the account. Bank procedures and payment provider schedules determine the exact arrival date of the funds.
PayPal Refund Timing
PayPal refunds take at least 14 days to arrive in the customer's PayPal account. Due to local laws in some regions, PayPal refunds may take up to 30 days. Customers who paid with PayPal must allow the full 14 days, and up to 30 days in the affected regions, before the refund becomes visible.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt of the order. The claim must be sent to [email protected] and must contain the order number and clear photographs of the damage or defect. Claims submitted after exactly 7 days from receipt cannot be accepted, and Hiu Kwan Limited cannot offer a replacement, repair, or refund for those claims. Verified claims are resolved by replacement, repair, or refund at the direction of Hiu Kwan Limited.
Return Procedure
The customer must contact [email protected] before returning any item. Return shipping costs are the responsibility of the customer unless the item is confirmed as damaged or defective. Items must be packed securely and shipped with a tracked service. Hiu Kwan Limited is not responsible for returned items lost in transit.
Intellectual Property
All text, images, logos, and designs published on ridingbootspquk.com belong to Hiu Kwan Limited or its licensors. No content may be copied, reproduced, or distributed without prior written permission.
Limitation of Liability
Hiu Kwan Limited is not liable for indirect or consequential losses arising from the use of ridingbootspquk.com or from the purchase of any item. The total liability of Hiu Kwan Limited for any order is limited to the amount paid for that order.
Governing Law
These Terms of Service and every dispute arising from them are governed exclusively by Hong Kong law. The courts of Hong Kong hold exclusive jurisdiction over any dispute between the customer and Hiu Kwan Limited.
Changes to These Terms
Hiu Kwan Limited may amend these Terms of Service at any time. The version published on ridingbootspquk.com at the moment of purchase applies to that purchase.
Contact Information
Hiu Kwan Limited
Tower 2, Ever Gain Plaza, 88 Container Port Road, Kwai Chung
+852 9177 4463
ridingbootspquk.com