Shipping Policy
Orders placed on ridingbootspquk.com are processed and shipped using standard carrier services. Hiu Kwan Limited sends a shipping confirmation with tracking information to the email address provided at checkout. Delivery timelines are provided by the carrier at the time of shipment. Hiu Kwan Limited does not guarantee specific delivery dates. Customers are responsible for providing accurate shipping information. Hiu Kwan Limited is not responsible for delays caused by carriers or incorrect addresses. Shipping costs are calculated at checkout based on destination and carrier rates. Hiu Kwan Limited does not offer free shipping unless explicitly stated at checkout. Orders are processed after payment verification. Processing times vary based on order volume. Hiu Kwan Limited provides an estimated processing timeframe at checkout.
Returns Policy
Customers may request a return for any reason within exactly 14 days of receiving the item. This is a strict 14-day no-reason refund policy. The buyer completely bears the return shipping costs for all returns. Items must be unused and in original packaging. Hiu Kwan Limited does not accept returns for items that show signs of use, wear, or damage caused by the customer. Items must be returned with all original tags and packaging. Hiu Kwan Limited does not accept returns for items that are not in original condition. All returns require prior authorization from Hiu Kwan Limited. Return authorization numbers are valid for 14 days from issuance. Returns received without a valid authorization number are refused. Hiu Kwan Limited does not reimburse return shipping costs. The buyer completely bears the return shipping costs for all returns, including returns of damaged or defective items.
Refund Policy
Refunds are issued at least 14 days after the returned item is received and inspected by Hiu Kwan Limited. Refund arrival time is at least 14 days from the date the return is approved. PayPal refunds take at least 14 days to appear in the customer’s PayPal account. In some regions, local laws require up to 30 days for PayPal refunds. Hiu Kwan Limited complies with all applicable local refund timing requirements and follows the longer period when local law requires it. Refunds are issued to the original payment method only. Hiu Kwan Limited does not issue store credit unless required by law. If the returned item does not meet the return conditions, Hiu Kwan Limited refuses the refund. Hiu Kwan Limited send a refund confirmation email after processing the refund.
Return Process
Step 1: Contact Hiu Kwan Limited at [email protected] within exactly 14 days of receiving the item to request a return authorization. Step 2: Hiu Kwan Limited provides return instructions and a return authorization number. Step 3: Pack the items unused and in original packaging with all original tags. Step 4: Ship the return package to the address provided by Hiu Kwan Limited. The recipient must be Hiu Kwan Limited, the contact phone is +852 9177 4463, and the specific return address is Tower 2, Ever Gain Plaza, 88 Container Port Road, Kwai Chung. Step 5: Provide the return tracking number to Hiu Kwan Limited at [email protected]. Step 6: Hiu Kwan Limited inspects the returned items. Step 7: Hiu Kwan Limited issues the refund to the original payment method. Step 8: Hiu Kwan Limited sends a refund confirmation email. The buyer completely bears the return shipping costs for all returns. Hiu Kwan Limited does not provide prepaid return labels. Hiu Kwan Limited recommends using a trackable shipping service.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted to Hiu Kwan Limited within exactly 7 days of receipt. This 7-day claim period is identical to the claim period stated in the Terms of Service. Customers must contact Hiu Kwan Limited at [email protected] and provide photographs of the damaged or defective item. Claims must include the order number, photographs, and a description of the damage. Hiu Kwan Limited may request additional information. The 7-day claim period starts on the delivery date confirmed by the carrier. Hiu Kwan Limited reviews each claim. The buyer completely bears the return shipping costs for all returns, including returns of damaged or defective items. Hiu Kwan Limited does not accept damaged or defective item claims submitted after exactly 7 days of receipt.
Contact Information
For questions about shipping or returns, contact Hiu Kwan Limited at [email protected]. The company phone is +852 9177 4463. The company address is Tower 2, Ever Gain Plaza, 88 Container Port Road, Kwai Chung. The website is ridingbootspquk.com. Hiu Kwan Limited responds to shipping and return inquiries within standard business hours. Customers must include their order number in all communications with Hiu Kwan Limited.