Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Overview
Hiu Kwan Limited operates ridingbootspquk.com as an online retailer of women's footwear. This Privacy Policy explains the categories of information we collect, the purposes for which we use that information, and the choices available to you. By browsing ridingbootspquk.com or placing an order, you agree to the practices described in this document.
Information You Provide Directly
We collect the information you submit when you create an account, place an order, join our mailing list, or contact our customer service team. This information consists of your first and last name, email address, shipping address, billing address, telephone number, and order history. When you create an account, we collect the password you select and the preferences you save. When you contact our support team, we collect the content of your message and any attachments you send.
We collect the size and fit preferences you choose to share so that we can help you select appropriate footwear from our catalog.
Payment Information
All payment transactions on ridingbootspquk.com are processed by third-party payment gateways. We do not collect, store, or process full credit card numbers, card expiration dates, or security codes. Hiu Kwan Limited does not retain payment card details at any stage of a transaction. The third-party payment gateway receives your card details directly and processes the charge on our behalf. We receive only a confirmation that the payment succeeded, the transaction amount, and a truncated reference identifier. Review the privacy policy of the relevant payment gateway before you complete a purchase.
Information Collected Automatically
When you visit ridingbootspquk.com, our servers record technical information about your device and your activity. This information consists of your IP address, browser type, operating system, device type, referring URL, pages viewed, the dates and times of your visits, and the links you click. We use analytics tools to measure how visitors navigate our product pages and our checkout flow.
Cookies and Similar Technologies
ridingbootspquk.com uses cookies and pixel tags to operate the store and to improve your experience. Essential cookies keep items in your shopping cart and maintain your login session. Performance cookies help us measure site speed and page load behavior. Functional cookies remember your language selection and your recently viewed footwear. Marketing cookies allow us to present relevant offers on third-party platforms.
You control cookies through your browser settings. Blocking essential cookies prevents you from adding items to a cart or completing a purchase. You withdraw consent to marketing cookies at any time by adjusting your cookie preferences on ridingbootspquk.com or by writing to [email protected].
How We Use Information
We use the information described above to fulfill orders, arrange shipments, send order confirmations, respond to customer service requests, administer accounts, detect fraudulent transactions, and comply with legal obligations. We use contact details to send promotional messages about new footwear collections, seasonal sales, and restock announcements. You unsubscribe from marketing messages at any time by clicking the unsubscribe link in any email or by contacting our team.
We use aggregated data to analyze sales trends, measure the performance of product pages, and plan inventory for future seasons.
Sharing of Information
We share information with third-party service providers that perform functions on our behalf. These providers are payment gateways, shipping carriers, email delivery platforms, analytics vendors, and customer support software providers. Each provider receives only the information required to perform its function and is bound by contractual confidentiality obligations.
We disclose information when required by law, in response to a valid legal request, to protect the rights and safety of Hiu Kwan Limited, or in connection with a merger, acquisition, or sale of assets. We do not sell personal information to third parties.
Data Retention
We retain order records for the period required to satisfy warranty, tax, and accounting obligations. We retain account information for as long as your account remains active. When you close your account, we delete or anonymize your personal information unless a legal obligation requires continued retention.
Data Security
We apply encryption in transit, role-based access controls, and periodic security reviews to protect the information we hold. No transmission method is entirely secure, and you are responsible for keeping your account password confidential.
Your Rights and Choices
You request access to your personal information, request correction of inaccurate information, request deletion of your information, and object to specific processing activities. Submit these requests to [email protected]. We respond to verified requests within the timeframe required by applicable law.
Children's Privacy
ridingbootspquk.com is not directed to individuals under the age of sixteen. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We revise this Privacy Policy when our practices change. The revised version becomes effective when published on ridingbootspquk.com.
Contact Us
Questions about this Privacy Policy go to Hiu Kwan Limited at Tower 2, Ever Gain Plaza, 88 Container Port Road, Kwai Chung, or by telephone at +852 9177 4463.